FEES

Pension Card holders are bulk billed for standard consultations.  Card holders must produce cards at time of consultation and must be on date.  Private fees will apply if concession cards are expired or not produced at request.

Veterans Affairs patients are bulk billed for standard consultations

Children under 12 years of age are Bulk Billed for  standard consultations.  A standard consultation fee applies to all other patients.

Consultations that are longer or more complex and/or procedures all attract a different fee to the standard fee.  There may also be out of pocket costs for dressings. Your doctor, nursing staff or reception staff will inform you of these.

Payment in full is required at time of consultation.  We accept cash, cheque, Eftpos, Visa and Mastercard.

Medicare claims can be processed at the time of your consultation.  We will submit your claim for your medicare rebate which will be transmitted directly to your bank account registered with Medicare.

Some consultations will be billed and not attract a rebate from Medicare.

Workers compensation, Motor Vehicle Accidents and related consultations – these will be billed directly to the insurance after the claim has been approved and claim number issued.  Prior to approval the patient will be asked to pay the consultation fee and claim it back through the insurance.

Patients that do not have a Medicare Card or are not registered with Medicare

Driver licence medicals – commercial

Fitness for duty assessment

Medicals – pre employment, fitness for duty

Non- Attendences

Repeat non attendees will incur a fee.  If you are unable to attend an appointment we require a minimum of two hours notice.    We do understand that emergencies can occur however failure to inform us will incur a fee to be paid prior to your next appointment.


WE CURRENTLY BULK BILL ALL CONCESSION CARD HOLDERS AND CHILDREN UNDER THE AGE OF 16. MINOR PROCEDURE MAY INCUR A FEE DEPENDING ON THE PROCEDURE AND MATERIALS REQUIRED

General Consultations

Consultation Total Fee Medicare Rebate Gap
Brief Consultation (less than 6mins)
$55.00
$19.60
$35.40
Standard Consultation (less than 20mins)
$85.00
$42.85
$42.15
Long Consultation (more than 20mins)
$125.00
$82.90
$42.10
Extended Consultation (more than 40mins)
$165.00
$122.15
$42.85
Antenatal
$90.00
$45.65
$44.35
Phone Consultation *less than 6 mins)
$55.00
$19.60
$35.40
Phone Consultation *less than 20 mins)
$85.00
$42.85
$42.15
IUD Insertion
$135.00
$77.65
$57.35
IUD Removal
$85.00
$42.85
$42.15
IUD Removal + Reinsertion
$190.00
$69.50
$120.50

*Please note the above are estimates only and you will be require to pay the total fee at the time of service. Medicare rebates will be paid directly to your nominated account by Medicare.

Item number Description Fees (Standard) Fees (Health Care Card)
3
Level A Consultation
$ 25.00
$ 20.00
23
Level B Consultation
$ 65.00
$ 55.00
36
Level C Consultation
$ 100.00
$ 85.00
44
Level D Consultation
$ 120.00
$ 95.00
5020
Level B after hours
$ 80.00
$ 75.00

Procedural Services

Procedure Total Fee Medicare Rebate Gap
Implanon Insertion
$155.00
$40.55
$114.45
Implanon Removal
$165.00
$56.85
$108.15
Implanon Removal + Reinsertion
$240.00
$97.40
$142.60
Iron Infusion
$150.00
$68.30
$81.70
Skin Cancer Surgery
$*
$*
$*

*Fees for skin cancer surgeries depend on pathology results, location and size.  We will issue accounts for payment once pathology results have been reviewed by your GP. Note:  Standard consultation fees may also be applicable at the time of procedures if you need to speak with your GP about other issues.

Item number Description Fees (Standard)
Pap
Pap Smear – nurse
$ 20.00
Imm
Immunisations
$ 10.00
Inj
Injections ( discretionary)
$ 10.00
R/O
Removal of Staples ( not aftercare)
$ 20.00
W/Care
Wound management/ dressing
$ 25.00
Iron Inf
Iron Infusions
$ 50.00
Preg
Pregnancy Test
$ 10.00
Urine
Urine Test
$ 10.00
P/wart
Plantar wart Treatment
$ 10.00

Other Services

Service Total Fee Medicare Rebate Gap
Prescription repeat
$10.00
N/A
$10.00
Paperwork completed without consultation
$30.00
N/A
$30.00
Urine Test
$15.00
$3.90
$11.10
Urine Pregnancy Test
$20.00
$8.65
$11.35
ECG
$50.00
$17.85
$32.15
Wound management/Dressings
From $10.00
N/A
From $10.00
Injection by Practice Nurse
From $15.00
N/A
From $15.00
Practice Nurse Consultation
From $20.00
N/A
From $20.00
Medicare claims will be completed at the time of payment, with your refund going into your nominated bank account

Front Desk

Item number Description Fees (Standard)
Scripts
Authority Scripts
$10.00

Private Scripts

Item number Description Fees (Standard)
Paper
Paper works without consult
$ 10.00-$ 50.00 $(Dependent on amount of paperwork)
Hanwood Surgery Contact Us

Contact our Hanwood Surgery staff today.

Maintain and improve your general health through regular check-ups and examinations, with our trusted medical staff at Hanwood Surgery

    PRivacy Policy

     

    Introduction

    This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.


    Why and when your consent is necessary


    When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.


    Why do we collect, use, hold and share your personal information?


    Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).


    What personal information do we collect?


    The information we will collect about you includes your:

    • names, date of birth, addresses, contact details
    • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
    • Medicare number (where available) for identification and claiming purposes
    • healthcare identifiers
    • health fund details.

    Dealing with us anonymously


    You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.


    How do we collect your personal information?


    Our practice may collect your personal information in several different ways.


    1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
    2. During the course of providing medical services, we may collect further personal information.

    Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.


    1. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
    • your guardian or responsible person
    • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
    • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

    When, why and with whom do we share your personal information?


    We sometimes share your personal information:

    • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
    • with other healthcare providers
    • when it is required or authorised by law (eg court subpoenas)
    • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
    • to assist in locating a missing person
    • to establish, exercise or defend an equitable claim
    • for the purpose of confidential dispute resolution process
    • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
    • during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).


    Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

    We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.


    Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.


    How do we store and protect your personal information?


    Your personal information may be stored at our practice in various forms.


    Eg as paper records, electronic records, visual records (X-rays, CT scans, videos and photos.


    Our practice stores all personal information securely.


    Eg. electronic format, in protected information systems or in hard copy format in a secured environment. Our use of passwords, secure cabinets, confidentiality agreements for staff and contractors all reinforce our commitment to your absolute privacy.


    How can you access and correct your personal information at our practice?


    You have the right to request access to, and correction of, your personal information.


    Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing  acknowledging your consent to allow us to disclose your information and our practice will respond within a reasonable time, within 30 days. A fee may be charged to you depending on the size of the file and the time that our team will require to take to compile it.


    Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to reception@hanwoodsurgery.com.


    How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?


    We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. All enquiries can be sent to amy.dissegna@hanwoodsurgery.com, PO Box 1700, Griffith, NSW, 2680, by contacting us on 02 6963 0214 or in person at 3 Hanwood Road Hanwood, NSW 2680. All enquiries or complaints will be treated with the upmost respect and we endevour to amend any complaints within 30 days maximum. You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.


    Privacy and our website


    Our online booking available through Health Engine and HotDoc will absorb anonymous information. All information is depersonalized and helps our practice to aquire information to ensure we are providing the best healthcare services to you we can.


    Policy review statement


    • This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Any updates or changes will be announced on our website and by signage on site at the practice.

    Disclaimer


    The Privacy policy template for general practices is intended for use as a guide of a general nature only and may or may not be relevant to particular practices or circumstances. The Royal Australian College of General Practitioners (RACGP) has used its best endeavours to ensure the template is adapted for general practice to address current and anticipated future privacy requirements. Persons adopting or implementing its procedures or recommendations should exercise their own independent skill or judgement, or seek appropriate professional advice. While the template is directed to general practice, it does not ensure compliance with any privacy laws, and cannot of itself guarantee discharge of the duty of care owed to patients. Accordingly, the RACGP disclaims all liability (including negligence) to any users of the information contained in this template for any loss or damage (consequential or otherwise), cost or expense incurred or arising by reason of reliance on the template in any manner.